If you request urgent repairs, the landlord or agent will attempt to respond immediately. If we are not contactable, please refer to your lease or the below contacts & information to guide you through this process:

Emergency repairs are:
  • A burst water service
  • A blocked or broken toilet system
  • A serious roof leak
  • A gas leak
  • A dangerous electrical fault
  • Flooding or serious flood damage
  • Serious storm or fire damage
  • A failure or breakdown of any essential service or appliance provided by your landlord or agent for hot water, water, cooking, heating, or laundering
  • Failure or breakdown of the gas, electricity (Ausgrid – 13 13 18), or water supply (Sydney Water 13 20 92) Or use this checklist – click here
  • Any fault or damage in the premises that makes the premises unsafe or insecure
  • An appliance, fitting or fixture that is not working properly and causes a substantial amount of water to be wasted
  • A serious fault in a lift or staircase

Notice: Tenants will be liable for the extra cost & labour for maintenance that is not deemed as an emergency (outside of the required repairs & maintenance functions).

* Elevate are not be responsible for repairs and maintenance for common areas of an apartment building. Elevate will communicate with the relevant Strata Manager regarding a problem if the repair item is determined to be common property.

Contact us on 0423 333 768 during business hours or email pm@elevatepg.com.au (providing clear photos and/or video provides a huge help in determining and collating information).

*** Plumbing:

SPS Plumbing (02) 9002 7332


Pipesmart Plumbing; 0424 157 546


On the Go Plumbing; 1300 35 35 37


*** Electricians:

Glenco 9700 9996


Lyons Technics (02) 9457 7525


*** Roofing:

The Bondi Roof Guy

James Hall 0451 963 075

132 500 (NSW)

*** Locksmith

J&D Locksmith (Mark or Markus)
0418 971 224 / 0414 388 700

Independant Locksmiths

1300 500 600

How can we help?

Fill in our quick form or contact us today on 02 8315 2070 admin@elevatepg.com.au